• • • Mystery shopping (related terms: mystery consumer, secret shopper) is a tool used externally by companies, watchdog organizations, or internally by companies themselves to measure, or, or to gather specific information about products and services. The mystery consumer's specific identity and purpose are generally not known by the establishment being evaluated. Mystery shoppers perform specific tasks such as purchasing a product, asking questions, registering complaints or behaving in a certain way, and then provide detailed reports or about their experiences. Contents • • • • • • • Development [ ] Mystery shopping was standard practice by the early 1940s as a way to. Tools used for mystery shopping assessments range from simple to complete and recordings. Mystery shopping can be used in any industry, with the most common venues being, hotels,, restaurants, chains, banks, gas stations,, apartments, and health care facilities. Since 2010, mystery shopping has become abundant in the industry, with healthcare providers and medical facilities using the tool to assess and improve the customer service experience.

In the, mystery shopping is increasingly used to provide feedback on customer services provided by local authorities, and other such as and churches. Growth [ ] The mystery shopping industry had an estimated value of nearly $600 million in the in 2004, according to a 2005 report commissioned by the Mystery Shopping Providers Association (MSPA). Companies that participated in the report experienced an average growth of 11.1 percent from 2003 to 2004, compared to an average growth of 12. Slick Ball Keygen Photoshop on this page. 2 percent. Korea S Nuclear Program 2007 Acura.

The report estimates more than 8.1 million mystery shops were conducted in 2004. The report represents the first industry association attempt to quantify the size of the mystery shopping industry. The Independent Mystery Shoppers' Coalition reports there are 1.5 million mystery shoppers in the United States alone. Similar surveys are available for regions where mystery shopping is becoming more embedded into company procedures. As a measure of its importance, customer/patient satisfaction is being incorporated more frequently into. A study by a U.S. Firm found more than 55% of hospital chief executive officers surveyed in 2005 had 'some compensation at risk,' based on patient satisfaction, up from only 8% to 20% a dozen years ago.'